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Warranty Statements

2021-09-15

NSP grants that all manufactured Products are free from defects in components and factory workmanship under normal use and service for the time as specified below. All warranty repairs and retrofits shall be carried out at NSP facilities or at an Authorized Service Center at no cost for Products Purchaser.


I.Products are covered by 12 (twelve) months from invoice date of unlimited warranty, provided that their installation is carried out in accordance with correct assembly and usage qualified by NSP.


II.Warranty exclusion. NSP' s warranty shall not cover malfunctions or failures due to misuse, abuse, repair work or alteration by non-authorized personnel, incorrect connections, exposure to harsh weather conditions, mechanical damages including shipping accidents and normal wear and tear. NSP will perform warranty maintenance activity provided that product is returned undamaged.


III.Return of Goods. NSP shall provide a Return Merchandise Authorization (RMA) to be put in the external packages of goods to be returned. NSP or its Authorized Service Center has the right to refuse any returned good without RMA number duly applied to the external package.


IV.Repair or replacement. NSP reserves the right to repair or replace any defect goods covered under warranty, at its sole discretion and as it deems best.


V.Cost of and responsibility of transport. The Purchaser (or end user/customer) shall bear all cost and responsibility of transportation to NSP or its Authorized Service Center. NSP will cover all cost and responsibility of transportation for returning goods upon repair or replacement.